> Terms and conditions of use

Terms and conditions of use

Fastrabbit OU is an internet-based goods procurement system for end clients.

  •          Privacy policy
  •          Account registration
  •          Payment and credit conditions
  •          Product catalogue and searching
  •          Ordering
  •          Pricing
  •          Shipping and delivery
  •          Order cancellation and return
  •          Order tracking
  •          Warranty repair
  •          Customer Support



Privacy policy

Any information entered and saved in the registration process or during ordering is kept confidential and not shared with third parties. Fastrabbit may use the information to perform check with credit reference agencies or other information sources to determine amount of credit applied. Fastrabbit will use the information provided to:

  •          send users updates regarding the status of orders and transactions or relevant changes in the user account
  •          at the consent of the user send out promotional materials and product offers to user emails or postal address
  •          recommend solutions or product offers which Fastrabbit finds suitable for customer use



Account registration

In order to use the full functionality of the Fastrabbit webshop and complete purchases it is required needed to become a registered user. During registration process the following information is requested: name, address, shipping address, contact phone, contact e-mail.

All this data is mandatory for successful account registration.

Upon successful completion of the registration user can login with the selected username and password. Your account is instantly enabled to make orders in the Fastrabbit system.



Payment and credit conditions

After initial registration the default options for payment is prepayment and pro-forma invoice.

In that case the orders are handled by prepayment (pro-forma invoice, direct bank link, credit card payments, PayPal, etc.) as a payment option.

 



Product catalogue and searching

Fastrabbit product catalogue is divided into main product groups.

Browsing the product catalogue

The product catalogue is divided into main product groups and in most cases sub-groups. Find the right product group and sub-group and you will see a list of all available products in that group with stock availability, estimated delivery and price information.

Using the full text search

The search field is situated on the center above the product catalogue tree. Search engine will find all products which description or product code includes the search words. If you know the exact product code then that will give the most precise answer.



Ordering

After finding suitable products you can put them into the shopping basket by clicking on the “shopping basket” icon next to the product price information.

To complete the order you must have a registered account and must be logged in to that account.

Completing the order consists of following steps:

  •          Check the products and amounts in your basket
  •          Enter / select delivery address
  •          Review and submit the order

Estimated delivery date can be found on the order review and also in order confirmation e-mail.



Pricing

All prices in Fastrabbit catalogue are by default shown in local currency and including VAT.

Depending of the order amount shipping and handling fees may apply. This information is in detail available during the checkout.

Prices are subject to change until the order is submitted and confirmed. The most up to date price is always shown in the basket and on the order confirmation. User can perform an online price check while navigating the product page or in the basket. New pricing applies to all orders not confirmed prior to price changes.



Shipping and delivery

The estimated delivery date is calculated during the order process and also shown while browsing the products in the product catalogue.

Delivery of parcels is door-to-door and is handled directly from distributor stocks in co-operation with third party couriers or other means. In case of special arrangements relevant information will be displayed during the check-out process.



Order cancellation and return

Cancellation

Orders submitted by the user can only be cancelled and terminated by the Fastrabbit customer support. In case of a mistake on the order or customer notices any other problem they should contact Fastrabbit customer support as soon as possible – during the office hours preferably within one hour of submitting the order.

Return

Return of the products will be handled on the case-by-case basis. Most importantly the product must be in un-opened state and in the original package. Additionally – in the event that the product return is initiated by the customer because of their fault and depending of the nature and price of the products, fees may apply for return up to 10% of the product price. Shipping costs will be responsibility of the customer.

We are working hard in co-operation with the customer and the distributor stocks to ensure that each case gets solved in the best possible matter. If the reason for return is faulty product description or any other such mistake by Fastrabbit we will take full responsibility for the return.

14 days purchased goods returning right applies to all internet sold products. The days will be counted from the day client made a contract with the seller. 


Order tracking

All Fastrabbit registered users can track their open.



Warranty repair

For warranty and repair contact Fastrabbit customer service.



Customer Support

In case you have any questions or problems please do not hesitate to contact us via:

  •          e-mailing Fastrabbit Support info@fastrabbit.ee